Tag Archives for " presentations "

How to Win Over a Negative Hostile Audience

Fotolia-smilie-face-dial18 years ago when I returned after maternity leave to my role as Head of HR my boss called me into his office and said these words “Claire, we’d like you to take on Staff Training & Development as well as HR”

I almost fainted,  I knew this would involve the dreaded “Public Speaking” – speaking in front of groups – something I had never, ever, wanted to do, plus in the past I had had quite bad anxiety just introducing myself when I attended a training course let alone run one myself!

One of the first groups I was due to train was our trades staff, 100% male, worked outside, received less pay for attending training;  so there I was in front of 12 burly, overall clad men, arms folded (them not me!) and this was the last place they wanted to be –  anxious? me? you bet I was!

How did I turn 12 angry men into a group who thanked me for a great morning’s training?

 How to Win Over a Negative, Hostile Audience:

  • Get to really know (and if you can to also love your content) – if you don’t care what you are presenting how on earth will you turn an audience onto it?
  • Get into the shoes of your audience as much as possible and think about what might be in it for them (WIIFT) why should they listen to you? A motivated mind is an interested one. It’s very hard to be negative and motivated – try it!
  • Anticipate what objections your audience might have for being there and use  a “pre-frame” in your introduction. By this I mean use the anticipated objection (which in this example is “this is a waste of my time so what the hell am I doing here”?!) like this: “Some people have started this session thinking that this was a complete waste of their time … and by mid morning break have come up to me and thanked me …  I have tried very hard to make today as relevant as possible  … so please bear with me and if you can put these thoughts to one side … you can always pick them up again later! ”  I often use appropriate humour (part of my presenting style) and I have also added and “if we get to the end of this session and you were right all along, and it has been a complete waste of your time … then the beers are on me”.
  • When delivering the session use different methods so each learning style is accommodated (you might find this useful: 4 Questions you need to answer when designing any talk)
  • Care about your audience, really care about them; demonstrate your respect for them: use names, involve, ask questions and listen
  • Oh and always make sure there are plenty of refreshments too!

That was 18 years ago and since then I have mentored and trained 100′s of people from all sorts of jobs and businesses to not only feel confident to speak in front of groups of people but to also enjoy and inspire others to take action too …

Check out the events page to see when my next workshops are being held or contact me to run one for your team or work on a one-to-one.

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How to Structure a Presentation or Talk

 How to structure a presentation – 4 questions you need to answer

4mat model This topic crops up again and again with the business owners and clients I work with; once we have worked on the fears of speaking in public, what tends to crop up next is how do I structure a presentation? How do I know what to say?!

The model I have been using for many years is the 4MAT Model.

The 4MAT Model model, developed by Bernice McCarthy, is based upon whole brain learning to maximise audience engagement and performance outcomes. It was noticed that people with different learning styles learnt by having the answers to 4 particular questions.

1.Why?  2.What?  3. How?  and  4.What if (What else)?

Why use the 4Mat Model?

If you are going to go to the effort of planning and speaking in public, I assume you will want to gain the interest and understanding of as many people as you can?

What is the 4Mat Model?

Good question! 4MAT is a method for helping anyone learn anything. It has been used in thousands of teaching settings for over 25 years, and it gives a simple framework for integrating learning styles, right- and left-brain strategies and performance improvement strategies. 4MAT has over thirty years of proven success in both corporate and learning institutions.

How can you use the 4Mat Model?

Each learning style focuses on a unique question. As trainers and speakers, we can engage each learning style by addressing all four questions:   4 functions of 4 mat model

Type 1: Imaginative Learners – Favorite question: Why? Why are we doing this? Why should they listen to you? Whats in it for them? Make sure this is covered first. Leave this out at your peril!

Type 2: Analytic Learners – Favorite question: What? What is it? Some people want the facts so share these. 

Type 3: Common Sense Learners – Favorite question: How? If you have time during your talk give the participants chance to try it out .. “have a play yourself” – people with this style of learning will love you for this! 

Type 4: Dynamic Learners – Favourite question: What if? And I bet you are already thinking of the many uses for this model .. what if you used it to write reports at work .. what if you used it to write to ask for a pay rise ..  what if I used it for all your future talks and presentations? can you see what I did there!

Want to know more?

Want to know more NOW? – then download this PDF

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Take a look at what Abi Steels from Blackberry Cottage Consultancy said here